There is also a generational divide when it comes to emoji use. “With virtual communication – especially work-related conversations over Slack – people from various countries and cultures, with different emoji styles and expectations, need emoji to help convey subtle meanings in real-time, often high-stakes, situations.” “Emoji communication breakdowns happen for the same reasons as all language breakdowns,” said Hope Wilson, learning and curriculum manager at Duolingo, Three in 10 Japanese respondents use the kissing face in a platonic sense, compared with 16pc who use it romantically. US respondents were slightly more likely to use it in a romantic way (34pc v 26pc), as were Indian respondents (52pc v 27pc). In the global results, platonic received 29pc of the vote, while romantic received 28pc. The research found that, as well as unwritten rules, there can be different ways to interpret emojis depending on the country.įor example, respondents were split on whether or not the kissing face emoji (😘) emoji means ‘I love you’ in a platonic or romantic sense. Market research company OnePoll surveyed workers last month across the US, the UK, Canada, France, Japan, China, Singapore, India, Germany, South Korea and Australia. Slack and Duolingo commissioned the survey in honour of World Emoji Day, which falls on 17 July. Join us to create the technology of tomorrow “As we continue to embrace hybrid work from digital HQs, emojis help people acknowledge one another, clarify intent and add a little colour, depth and fun to work.” Olivia Grace, senior director of product management Slack, said emojis “let people convey a broad range of emotions efficiently, and in a way that words sometimes can’t”. Two-thirds (67pc) said they felt closer and more bonded in a conversation when messaging someone who understands the emoji they use. As well as speeding up communication in the workplace, 58pc of employees surveyed said that using emojis at work allows them to communicate with more nuance and fewer words. The most off-limit emoji for co-workers was the eggplant (🍆).ĭespite the potential perils associated with emojis, there are benefits to their use. More than half of survey respondents (56pc) also said they won’t use a specific emoji unless the person they are messaging uses it first to show it’s acceptable to use in the workplace. Respondents are three times as likely to “always” use emojis when messaging their co-workers compared with their boss (21pc v 7pc).
When messaging a boss, the top three off-limit emojis are the kiss mark (💋), the tongue (👅) and the poo (💩) emoji. Respondents said there are some no-nos when it comes to appropriate emojis for conversations with co-workers. While 55pc of the 9,400 hybrid office workers surveyed said that emoji use can speed up communication in the workplace, there are unwritten rules. More than half of respondents said that using emojis at work allows them to communicate with more nuance and fewer words.Īccording to a global survey of workers by Slack and Duolingo, there are distinctive rules when it comes to using emojis in the workplace.
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